Campden Family Connect is the sole owner of the information collected on this site. We shall not sell, share or rent this information to third parties in ways other than those disclosed in this policy. Campden Family Connect collects information from our users at several different points on our websites.
This policy sets out how Campden Family Connect and third parties could use information that you supply to us. Please read the following information carefully before submitting information or using this site.
Some of our sites restrict access to online content. To gain entry a user must first complete a registration form. During registration a user is required to give their contact information (such as name and email address). For sites where online access to content is part of a subscription/registered reader package, registration forms will often contain full subscriber details used to identify and fulfil that subscriber's account.
- Email bulletins
If a user wishes to subscribe to our alerts, updates, bulletins etc. we ask for contact and delivery information such as name and email address. All of these email lists provide opt-out facilities online and with each email broadcast. In some cases the user is asked to provide optional demographic and personal interest information that is used to keep our content as relevant as possible.
When requesting data from third parties via our sites at your request, information you supply to Campden Family Connect will be forwarded to the third parties. Any information about yourself that you give to us may also be used for publication (where you provide details for inclusion in our directories or catalogues and on our websites) and also to supply you with information about our products or services in the form of direct marketing activity by phone, fax or post. Where this information may be made available to third parties on a list lease or list rental basis for the purpose of direct marketing, we shall provide a clear indication and provide a method to opt in or out.
We shall share aggregated website demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We would also share information when using an outside shipping company to ship orders or a credit card processing company to bill users for goods and services.
We request information from the user on our order forms. Here a user must provide contact information (such as name and delivery address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fulfil customer orders. If we have trouble processing an order, this information may be used to establish contact to help resolve the situation. All online transactions are processed using SSL encryption (see Security for more detail).
- Clear gifs
From time to time we may employ a software technology called "clear gifs" (also known as Web Beacons/Web Bugs), which helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of site users. Clear gifs are not tied to users' personally identifiable information. In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. All of our email alerts or bulletins provide the facility to opt out (see opt-out section below).
- Log files
We use IP addresses to analyse trends, administer the site, track a user's movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Some of our websites contain links to other sites. Please be aware that Campden Family Connect is not responsible for the privacy practices of other sites. This privacy statement applies solely to information collected by this website.
- Surveys and contests
From time to time our sites request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary, and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and email address) and demographic information (such as postcode, job type). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and user satisfaction of the sites.
- Recommend this site
If a user elects to use our referral service for informing a friend about one of our sites, we ask them for the friend's name and email address. We automatically send the friend a one-time email inviting them to visit the site. This information is not stored except for the sole purpose of sending this one-time email.
This website takes every precaution to protect information provided by our visitors. Submitted information via the website is protected. When a form asks users to enter sensitive information (such as credit card number), that information is protected by encryption. While on a secure page, such as our order form, the padlock icon on the bottom of your web browser becomes locked, as opposed to unlocked or open.
Site and service updates
From time to time we shall send out site and service announcement updates. Registered users are not able to unsubscribe from service announcements, which contain important information about the service. We shall communicate with the user to provide requested services and in regard to issues relating to their account via email or telephone.
We also reserve the right to disclose details about you to authorised law enforcement agencies where we are asked to do so.
If at any time you no longer wish to (i) receive anything from Campden Family Connect Ltd or (ii) to have your data made available to third parties, please WRITE TO US